Privacy policy

Last Updated: July 22, 2025

Vexa Auto operates this store and website, including all related information, content, features, tools, products, and services, to provide you (the customer) with a curated shopping experience (hereinafter referred to as the "Service"). Vexa Auto is powered by Shopify, enabling us to deliver this Service. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or shop via the Service, engage in transactions, or otherwise contact us. If conflicts arise between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of your personal information, this Privacy Policy shall prevail.

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read and understood how your information is collected, used, and disclosed as described herein.

1. Personal Information We Collect or Process

"Personal Information" refers to data that identifies you or others, or is reasonably linked to you. It excludes anonymized or de-identified data that cannot reasonably identify you. Depending on your use of the Service, location, and applicable laws, we may collect or process the following categories of Personal Information (including related inferences):

  • Contact Details: Name, address (billing/shipping), phone number, email.

  • Financial Information: Credit/debit card numbers, payment card details, transaction records, payment methods.

  • Account Information: Username, password, security questions, preferences.

  • Transaction Information: Browsing history, cart/wishlist items, purchases, returns, exchanges, cancellations.

  • Communication Records: Information provided when contacting us (e.g., customer support inquiries).

  • Device Information: Device/browser/network data, IP address, unique identifiers.

  • Usage Information: How and when you use the Service.

2. Sources of Personal Information

We may collect Personal Information from:

  • You directly: When creating an account, using the Service, contacting us, or otherwise providing data.

  • Automated collection: Via cookies and similar technologies when you interact with the Service.

  • Service Providers: Third parties acting on our behalf (e.g., payment processors, IT support).

  • Partners or Third Parties: Marketing affiliates or data brokers (where permitted).

3. How We Use Your Personal Information

We use Personal Information to:

  • Provide, Customize, and Improve the Service: Fulfill contracts (e.g., process payments, ship orders), manage accounts, handle returns, personalize experiences (e.g., product recommendations).

  • Marketing and Advertising: Send promotional communications (email/SMS/mail) and display targeted ads based on your activity.

  • Security and Fraud Prevention: Verify accounts, detect illegal/malicious activities, ensure payment security.

  • Communicate with You: Respond to inquiries, provide customer support.

  • Legal Compliance: Comply with laws, respond to legal requests (e.g., law enforcement), or enforce our policies.

4. How We Disclose Personal Information

We may disclose Personal Information to:

  • Shopify, Vendors, and Service Providers: For IT management, payment processing, analytics, support, shipping, etc.

  • Business/Marketing Partners: For personalized advertising based on cross-site activity. Partners use data per their privacy policies. To opt out of targeted ads, click here.

  • Third Parties at Your Direction: For shipping or social media integrations.

  • Affiliates: Within our corporate group.

  • Legal or Business Transactions: During mergers, bankruptcy, or to comply with legal obligations (e.g., subpoenas).

5. Relationship with Shopify

The Service is hosted by Shopify, which collects and processes Personal Information to operate and improve its services. Your data may be transferred globally for this purpose. Shopify acts as a data controller for such processing. For details on Shopify’s practices and your rights, visit Shopify’s Privacy Policy. To exercise rights related to Shopify’s processing, use the Shopify Privacy Portal.

6. Third-Party Websites and Links

Links to third-party sites are not controlled by us. Review their policies before use. We disclaim responsibility for their privacy, security, or content.

7. Children’s Data

The Service is not intended for minors. We do not knowingly collect Personal Information from children under jurisdictional age limits. Parents/guardians may contact us to delete improperly collected data. As of this policy, we do not "share" or "sell" (as legally defined) data of minors under 16.

8. Security and Retention

No security measure is foolproof. Avoid sending sensitive data via unsecured channels. We retain Personal Information as needed for accounts, services, legal compliance, disputes, or policy enforcement.

9. Your Rights and Choices

Depending on your location, you may have rights to:

  • Access/Know: Request details about collected Personal Information.

  • Delete: Ask for deletion of your data.

  • Correct: Update inaccurate information.

  • Portability: Obtain and transfer your data.

  • Opt-Out of Targeted Ads: Click hereto opt out.

    • Note: We honor the Global Privacy Control (GPC) signal. Learn more here.

  • Manage Communications: Unsubscribe from promotional emails (transactional messages may still be sent).

UK/EEA Residents: Additional rights include objecting to processing, restricting processing, and withdrawing consent (where applicable).

To exercise these rights, contact us via the methods below. We will verify your identity before processing requests and respond per legal timelines.

10. Complaints

Contact us with privacy concerns. You may also lodge complaints with your local data protection authority (EEA residents: list here).

11. International Transfers

Your Personal Information may be transferred globally. For transfers outside the EEA/UK to non-adequate jurisdictions, we use safeguards like Standard Contractual Clauses (SCCs)

12. Policy Changes

We may update this policy to reflect practice changes or legal requirements. The "Last Updated" date will be revised, and notices provided where mandated.

13. Contact Us

For questions, rights requests, or complaints:

  • Email: info@vexaauto